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MARKETING AND OPERATIONS

                                        “Job Well Done”

Groucho Marx

In business, our customer comments are very important to us. It should be to every business. We all seem to hear the negative comments most of the time because customers are complaining about something or someone. It is always nice to hear the positive comments from our customers. To get praise is probably one of the most rewarding things in business. It means your doing your job and your doing it well. They don’t come that frequently and it is nice to get recognition of them when they do.

At Air-Care, we don’t always hear from your customers, but it is always nice when a positive comment comes in and we can share it with all of you. Goes to show that good work goes a long way. Below is a message we received from a customer in Indiana. Bryce from Indy Air Care was the technician.

From Carol:

“I would like to tell you that Bryce of Indy Air Care did a fantastic job and went the extra mile for excellent customer service. He was extremely knowledgable, professional and pointed out an element on my a/c unit that 2 HVAC contractors and inspector overlooked. He went and got the part and repaired the leak. Quite impressive. I am a realtor and have sent out a mass emailing recommending Indy Air Care and Bryce. Cudos to him for a great job well done and excellent customer service. Thank you.”